According to new research from IDC Energy Insights, utilities are not even remotely ready for the smart grid particularly when it comes to one vital piece of the puzzle - customer interaction. So far, utilities have been this big, lumbering entity to which you send money every month in order to have your lights stay on, your refrigerator keep cold, your heater to keep you warm. You don't think about it daily, nor do you call up your utility for a chat often - or at all other than when you're moving. But with real time pricing and new interactive technologies, you can bet you will. And they're not ready for that.

The smart grid is absolutely necessary, no question. From helping to reduce emissions worldwide to incorporating renewable energy into our electricity infrastructure, and upgrade to a smart grid is worth the hassle in the long run. But utilities are finding it to be a rocky transition.

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